Job Description

Benefits

• Flexible schedule

Part-Time 20-25 hrs per week with availability to work at both locations: 130 at 1700 Northside Dr NW A7, Atlanta, GA 30318; 131 at 285 W. Wieuca Rd NW, Atlanta, GA 30342. Store Hours M-F 9-5, potential Saturday hours (work reporting hours 8:30-5:30).

Retail Customer Service Representative - Benefits and Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development
• Employee Discounts: Employees will receive a discount for purchases made in the Center. Most retail products are available to employees at a discounted price of cost + 10%, including printing, shipping, and merchandise (as priced by the vendor shipping software). No discounts will be allowed for already discounted items. (Exceptions may be made at the Owners / Managers discretion.)

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

The Ideal Retail Customer Service Representative Candidate Will Have:

• Previous customer service or sales experience in a retail environment
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills with strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid drivers license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

Retail Customer Service Representative - Daily Tasks:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by PostNet
• Assists customers with their product and service needs in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Apply today!

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