Job Description

Job Summary

We are seeking a strategic, hands-on IT Director, Ancillary Operations to support and advance the technology needs of Femwell’s Ancillary Services division, which includes outpatient Imaging Centers, Maternal Fetal Medicine (MFM) clinics, a pathology laboratory (MediPath), and other specialty care centers. While the primary focus of this role will be on Imaging and MFM, the IT Director will also provide cross-functional support to the full Ancillaries portfolio.

This individual will act as a liaison between the Ancillaries operations teams and the Corporate IT department, working closely with office managers at key sites and operational leaders across departments to triage issues, identify root causes, and drive improvements to systems and workflows. This role requires strong communication, problem-solving, and leadership skills, as well as deep familiarity with healthcare IT systems.

Essential Job Functions

Technology Strategy & Leadership

• Collaborate with Ancillaries leadership and Corporate IT to develop and execute IT strategies aligned with business goals.

• Support technology planning for new site launches, system upgrades, and service line integrations.

• Serve as a strategic partner and advisor to department heads, clinical leadership, and office management teams.

Systems & Infrastructure Oversight

• Manage and support core systems including PACS/RIS, Maternal Fetal Medicine platforms such as AS Software, EHR/EMR integrations, laboratory information systems (LIS), imaging modalities, and telecommunications.

• Ensure seamless interoperability between ancillary systems and referring practices.

• Oversee physician-facing technologies including diagnostic viewing systems, image/report delivery tools, and portals.

• Work collaboratively with ancillary site-level IT staff while aligning initiatives with Corporate IT standards and architecture.

Stakeholder Liaison & Process Optimization

• Build strong relationships with office managers and operational leads at Imaging, MFM, MediPath, and other ancillary sites.

• Triage technical and workflow-related issues, facilitate root cause analysis, and coordinate cross-functional solutions.

• Identify and implement system enhancements to improve efficiency, data accuracy, and clinical operations.

Cybersecurity & Compliance

• Ensure HIPAA and HITECH compliance across all ancillary IT environments.

• Partner with Corporate IT on security protocols, backup, disaster recovery, and data protection strategies.

IT Operations & Support

• Provide support and oversight for local IT resources, help desk operations, and third-party vendors serving ancillary locations.

• Monitor technology performance, escalate unresolved issues, and guide adoption of IT best practices across sites.

• Facilitate training and communication with non-technical end users

Other Essential Tasks/Responsibilities/Abilities

• Must be consistent with Femwell’s core values.
• Excellent verbal and written communication skills.
• Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines and work under pressure.
• Ability to manage and prioritize multiple projects and tasks efficiently.
• Must demonstrate commitment to high professional ethical standards and a diverse workplace.
• Must have excellent listening skills.
• Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures.
• Must maintain compliance with all personnel policies and procedures.
• Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members.
• Extremely proficient with Microsoft Office Suite or related software; as well as Excel, PPT, Internet, Cloud, Forums, Google, and other business tools required for this position.

Education, Experience, Skills, and Requirements

• Bachelor’s degree in Information Technology, Computer Science, Health Informatics, or a related field.

• Advanced degree or professional certifications (e.g., CPHIMS, PMP, CompTIA) preferred.

Experience:

• 3+ years of IT leadership or healthcare IT experience, preferably in outpatient or multispecialty clinical environments.

• Direct experience with PACS, RIS, HL7, EHR/EMR integration, and MFM platforms such as AS Software.

• Familiarity with imaging modalities (ultrasound, mammography, X-ray, MRI) and LIS systems.

• Strong understanding of HIPAA, HITECH, and cybersecurity in clinical healthcare settings.

Skills:

• Exceptional communication and stakeholder management skills.

• Proven ability to triage complex issues, lead root cause investigations, and optimize clinical workflows.

• Technically proficient with strong problem-solving, vendor management, and project coordination skills.

• Able to bridge the gap between clinical operations and technical infrastructure.

Preferred Experience:

• Experience supporting women’s health or OB/GYN-focused practices.

• Implementation of new outpatient or diagnostic center technologies.

• Experience with cloud-based imaging, remote access solutions, or distributed multisite infrastructures.

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