Guest Service Representative Hotel Front Desk Job at Best Western Plus, Secaucus, NJ

c1VtWk1JcXR5NkM3SmR2ZWx3Slk4SUl5dVE9PQ==
  • Best Western Plus
  • Secaucus, NJ

Job Description

SureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, wed like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Best Western brand experience is preferred but not required.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software (Jonas Chorum)
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

#J-18808-Ljbffr

Job Tags

Work experience placement,

Similar Jobs

VLink Inc

Web Designer Job at VLink Inc

 ...Position: Web Designer Location: Orlando, Fl (100% Remote) Duration: 6 Months (With Possible Extension) Position General Summary: This Intermediate-level role is responsible for the design, development, and creation of high-quality websites, standalone interactives... 

Klasik Fit

Yoga Instructor - Nashville Job at Klasik Fit

 ...Hey there ! Klasik Fit is on the lookout for energetic, bubbly, and excited Yoga Instructors. Our team teaches 7am daily yoga at Gaylord in Nashville, including private functions. This person will be added to 1-2 days per week with substitute opportunities to start.... 

Adecco

Assemblers Job at Adecco

 ...Adecco is assisting a local manufacturer in search of Assemblers in the Newington, NH area ! These are temp-to-hire positions with...  ...Manufacturing or Assembly specific experience, preferred Basic computer skills Excellent vision Ability to work independently... 

RS&H

Traffic Engineering Associate I Job at RS&H

 ...The Opportunity We are currently seeking an entry-level Engineer Associate to join our team in Jacksonville, FL . The Traffic Engineer Associate will work with Engineers on engineering and transportation planning tasks, preparation of technical documents, and coordination... 

Fedex

Package Handler - Part Time (Warehouse like) - Lebanon, NH Job at Fedex

 ...why pay for a gym membership when you can get paid while working out? Warehouse duties include loading, unloading, and sorting of packages of various sizes. Part time Federal Express Corporation (FEC) employees work one shift a day; full time Federal Express...